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March 21, 2012 - Jodelle Greiner
One of my pet peeves is being ready to check out of a store with my purchases, seeing line after line lit up, but no one manning the register.
I don’t blame the cashiers at all. I blame management.
I know the thought process. They think it’s wasting money for the cashiers to stand around at their registers when there’s a lull in customers, so they make them leave the cash register to straighten stuff on shelves. That is the job for the stockers, not the cashiers.
The cashiers’ job is to be ready and available whenever I, the customer, want to check out. It is my convenience they are serving. I should be able to check out when I want to, not after I track down someone.
I can not tell you how many times I have gone up and down the line of cash registers, trying to find a live body at a register. If there is no one, I keep moving. I’ve even gotten in line behind a couple of people — and I HATE standing in line — but I did it because I knew I definitely had a cashier there.
(Before you suggest it, I’ve tried those “self-serve” lines. They may be fine if you’ve got a handful of items or if it works properly, but if it screws up, then you’re faced with the same problem, trying to track someone down to get it straightened out.)
Several times, I’ve seen one poor lonely cashier with a line seven or eight deep, calling for help, and no one comes. I’ve also seen customers take one look at that long line and leave a fully-loaded cart standing there as they walk out of the store.
Store managers need to realize their customers are busy people and have less patience to stand around these days. If customers are kept waiting too long and too many times, they will start shopping elsewhere.
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